Rules

Terms of Service

Last updated: 7 September 2026

1. General provisions

These terms of service set out the rules for using the SprintRounds mobile and web application (hereinafter: the “App”), operated by 8CELLS Jarosław Kaczmarski, Tax ID (NIP): 7962621938, Business Registry No. (REGON): 366811404, based in Poland (hereinafter: the “Operator”).

Using the App constitutes acceptance of these terms of service.

2. Definitions

User — a person using the App
Organizer — a user who creates and runs events in the App; for paid tickets the Organizer is the seller of the ticket in the legal sense
Event — a one-to-one meeting session organized by an Organizer using the App, online or in person
Conversation — a meeting between two participants of an event; at an online event it takes place by video call
Match — a mutual positive rating after a conversation

3. Conditions of use

The User must be at least 18 years old
Providing accurate personal data is required
Each user may hold only one account
Participating in video conversations at online events requires access to the camera and microphone

4. Rules for taking part in events

Participation requires advance registration and, for a paid event, a valid ticket under the sales rules specified for that event. Where offered by the Organizer, the ticket may be purchased externally or the participant may be added by the Organizer
The camera must be turned on during video conversations
Recording conversations without the other party’s consent is prohibited
Courtesy and respect toward other participants are required
After each conversation, the User rates the participant (positively or negatively)

5. Prohibited conduct

It is prohibited to:

Use vulgar or offensive language
Harass, intimidate, or discriminate against other users
Share content of a sexual or pornographic nature
Impersonate other people
Send unauthorized advertising or spam outside the features intended for running events and selling event tickets
Attempt to circumvent the App’s technical safeguards

Violating the above rules may result in immediate suspension of the account subject to the settlement rules below and the User’s statutory rights.

6. Payments and refunds

Events may be free or paid. The Organizer identified for the event is the ticket seller; the Operator provides the technical sales platform. For events sold directly by the Operator, the Operator is the seller. The relevant seller issues the ticket sales document; the service fee charged by the Operator to the Organizer is a separate settlement
The Organizer remains the ticket seller. The Operator handles payments, refunds and disputes through Stripe and covers Stripe costs. Ticket proceeds are reduced by the platform fee under the disclosed monthly sales tiers and a payment-handling fee: 2.5% of the ticket price plus a currency-specific fixed amount, rounded up as shown in the pricing. The remaining amount is transferred to the Organizer's connected account; the breakdown is visible in their panel
The ticket currency follows the Organizer's settlement country and is independent of the App language. Available countries and currencies are listed in the current organizer form and pricing. The country can be edited before connecting to Stripe begins, provided it does not conflict with existing paid events; verified business details are subsequently managed in Stripe. Checkout may additionally offer another payment currency, showing the exchange rate and amount before confirmation. The User's bank may charge its own conversion fees
A purchase is confirmed when the App issues the ticket after payment confirmation, not merely when the Stripe return page opens. If a paid ticket cannot be issued, for example because the last seat was taken during payment, the system requests a refund of the amount charged
The User can withdraw in the App before the event starts while its status is upcoming or lobby open. The Organizer sets the event's automatic cash-refund cutoff between 1 and 720 hours before the start. Unless a different cutoff is specified, the default is 72 hours (3 days). Withdrawal at or before that cutoff triggers a refund of the amount actually charged for the ticket, less refunds already completed
For withdrawal after that cutoff but before the event starts, if money was charged for the ticket and an unrefunded amount remains, the system issues a single-use voucher for that amount instead of an automatic cash refund. It is valid for 12 months, belongs to the User and can only be used with the same Organizer and in the same currency; an Operator voucher can only be used for the Operator's events. If a full cash refund has already been requested, withdrawal frees the place without issuing a new voucher and refund processing continues
A voucher reduces the next ticket price by up to that price. Any unused excess is neither paid out nor carried over; the User pays the difference for a more expensive ticket. Discounts and redeemed vouchers are not cash payments: an automatic refund or a new late voluntary-withdrawal voucher covers only money actually paid and not already refunded. When the Organizer, Operator or system cancels an event, the voucher amount used for an active registration is restored as a new voucher valid for 12 months from issue, preserving the User, Organizer and currency. For example, an 80 PLN voucher used for a 50 PLN ticket produces a replacement voucher for 50 PLN, not 80 PLN. Any cash top-up is refunded separately. Voucher settlement issues can be reported through the complaints process; the absence of an automatic operation does not exclude applicable claims
Cancellation by the Organizer, Operator or system triggers a refund of all unrefunded money charged for active registrations, regardless of the voluntary-withdrawal cutoff. The automatic process excludes registrations previously marked as removed or no-show; any applicable claims are handled through the complaints process. Using a voucher instead of money does not create a cash payout of its face value. Stripe sends refunds to the original payment method; completion depends on Stripe and the bank. A submitted refund is not yet proof that the funds have reached the User
If the number or required balance of registrations is insufficient, automatic start of an online event may be postponed once by 48 hours. Tickets remain valid; the voluntary-withdrawal mechanism calculates the refund cutoff from the current start time. If the start conditions are not met again, the system cancels the event and requests refunds. If enough tickets were booked but fewer than two participants attend the lobby, the system may cancel without postponement; no-shows are not included in the automatic refund. In-person events do not use this automatic 48-hour postponement. These mechanisms do not limit claims arising from the seller changing the date or cancelling
Non-attendance, withdrawal after the start, removal from an event or account suspension do not automatically trigger a refund or voucher. This does not exclude complaints or rights under mandatory applicable law

Complaints and User rights

The seller is responsible for delivering the event and issuing its sales document. Ticket, payment, refund or voucher issues can be reported through Support in the App or at hi@sprintrounds.app; the Operator assists with technical handling and settlement with the seller. Using Stripe for payments does not transfer responsibility for delivering the event to Stripe.

These cutoffs describe the App's automated mechanisms, not a restriction of statutory consumer rights. More favorable terms granted with an earlier purchase remain valid; the User can request settlement if the automatic outcome does not reflect them. This update does not remove previously acquired rights.

7. Liability

The Operator makes every effort to keep the App running continuously and free of errors, but does not guarantee 24/7 availability of the service. The Operator is not liable for content exchanged between users during video conversations.

8. Account deletion

The User may delete their account at any time in the App’s settings or by contacting us at hi@sprintrounds.app. Account data is erased or anonymized within 30 days. Data requiring longer retention, particularly settlement and claims-related records, is subject to the retention rules described in the privacy policy.

9. Changes to the terms

The Operator reserves the right to amend these terms of service. Users will be informed of material changes via the App at least 14 days in advance.

10. Contact

If you have any questions about these terms, please contact us:

Email: hi@sprintrounds.app